Privacy Policy

Information We Collect

When you request an estimate or contact Twin Falls Epoxy, we may collect your name, phone number, project type, message, property location, approximate project size, timing, and any other information you choose to provide. Please do not submit Social Security numbers, payment-card details, medical information, or other unnecessary sensitive information through the website.

Our web host and service providers may also automatically receive limited technical information such as an IP address, browser type, device information, referring page, access time, and security logs.

How We Use Information

• Respond to questions and estimate requests.
• Evaluate project needs, availability, and service-area coverage.
• Call, text, or email you about the request you submitted.
• Maintain appropriate business records and improve website performance.
• Detect spam, fraud, abuse, and technical problems.
• Comply with applicable law and protect our rights and users.

Submitting a form does not create a customer relationship or guarantee that a project will be accepted.

Form Processing and Service Providers

Website forms are processed through Web3Forms and forwarded to the configured Twin Falls Epoxy recipient. According to Web3Forms documentation, it does not retain form submissions as a submission database, although its server logs may temporarily contain personal information. Web3Forms processes information under its own terms and privacy practices.

We may also share information with website hosting, email, security, analytics, mapping, or other service providers when reasonably necessary to operate the site and respond to your request. We do not sell or rent personal information submitted through our estimate forms.

Cookies, Maps, and External Services

The site and its hosting platform may use essential cookies or similar technologies for operation and security. Embedded maps and links to third-party websites may allow those providers to receive technical information under their own policies. The service-area map is provided through OpenStreetMap.

Retention and Security

We retain inquiry information only as long as reasonably needed to respond, maintain business records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards appropriate to the information collected, but no internet transmission or storage method can be guaranteed completely secure.

Your Choices

You may choose not to submit the form and instead call us. You may also ask to review, correct, or delete information associated with your inquiry, subject to applicable legal and recordkeeping requirements. To stop project-related communications, tell us using the same phone number or contact method.

Children’s Privacy

This website is intended for property owners, tenants with authority, and business representatives. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Policy Changes

We may update this policy as our website, service providers, or legal obligations change. The updated version will be posted here with a revised date.

Contact Twin Falls Epoxy

Questions about this policy or a request involving your information can be submitted through the contact page or by calling (208) 423-3425.